Dynamics CRM Subject Matter Expert (Master)

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.

Position Title Dynamics CRM Subject Matter Expert (Master)
Position Type Full Time
Position Location Coronado, CA
Tracking Code 00570
Daily Responsibilities
  • Deliver solutions to business problems. Evangelize out of the box capabilities when available.
  • Advise and provide technical support and training to analyst, general users, and developers.
  • Performs data imports/exports
  • Creates workflows and dialogs to simplify business processes
  • Create system views to answer commonly asked data questions
  • Management of CRM teams to aid in notification and work distribution
  • Administration, adjustment, and assignment of security roles
  • Reviews changes/designs from junior members looking to customize/develop
  • Customize existing solutions when necessary
  • Assess DefenseReady’s fit when discussing solutions and provide advice whether or not DefenseReady should be the technology to solve a specific problem.
  • Publishes changes during off peak hours
  • Adhere to development standards to ensure Dynamics CRM and DefenseReady are always in a supported state and to minimize impacts of changes to enterprise
  • Ability to brief/interact and manage Expectations of ACOS’ and Senior Military Leadership
  • Entity development within the Microsoft Dynamics Customer Relations Management (CRM) Platform and integrate with other Microsoft Enterprise Products like SharePoint and SQL Server.
  • Ability to develop no code solutions within CRM. Configurations based on mature processes and customize only when necessary.
  • Demonstrate oral communication and interpersonal skills to work within a team environment. Demonstrate written communication skills sufficient to explain actions taken and how recommendations were derived
  • Collaborate with Headquarters staff, component commands, KM and IT professionals in order to identify requirements and develop customized database solutions for non CRM technical professionals to utilize
  • Assist with troubleshooting and triage, identifying whether problems are local to NAVSOC/SOCOM or will need to be routed to Permuta development team
  • Manage requirements and defect resolutions from start to finish. Work to improve reporting processes.
  • Work with data owners and database administrators to map data from authoritative sources into DefenseReady. If there is a need for more data or how data is brought in work with SOCOM, if there is a need for new entities or fields go to Permuta.
  • Advise on product upgrades and roll outs, suggest best practices to improve enterprise’s experience and minimize unforced errors.
  • Leverage relationships among DefenseReady team members in all MAJCOMS/TSOCS to improve processes and adoption of out of the box capabilities.
  • Make suggestions for improvements and provide designs depending on scope to include NAVSOC only, SOCOM enterprise, or product (supporting all DefenseReady customers). Several features/updates were made in the DefenseReady product at no additional cost based on this feedback loop to include:
    • Civilian Employment tracking
    • When data from FTNs are loaded at SOCOM will now populate Duty Status events when tied to Task Forces
    • Organization Cycle feature has been added to track things like IDTC phases and mobilization phases for reservists
    • Location tag entity has been provided to allow for multiple ways to relate locations together outside of the categories that are managed centrally at SOCOM. E.g. “50 Cal eligible range”, “Protected environment”, etc. allowing the same location to be categorized many different ways by many different audiences.
    • Children/Family members of casualties (“Gold Star”) are created automatically, copying the existing data on a service member’s family to a place where they can be managed over time.
Required: Years of Experience (min)
  • Bachelor's degree in a related field of study and a minimum of 5-10 years of experience.
  • U.S. Department of Defense experience required.
Required: Degree
BA/BS or equivalent
Required: Experience
  • Understanding of DefenseReady and Microsoft Dynamics CRM
  • Understanding of Military Organizations
  • Understanding of Special Operations
  • Experience with the MS Enterprise Products like SharePoint, SQL Server, or BI Stack
  • Skilled at conducting detailed requirements gathering in order to develop customized reports within the CRM environment
  • Microsoft Office (Word, Excel, PowerPoint, Outlook), as well as CRM, SharePoint, and Visio end-user skills are mandatory
  • Ability to diagnose and resolve end users problems and provide timely responses to the customer
  • Ability to review/revise/develop formal documentation (requirements, policy, etc.)
  • Team player with a good attitude,
  • Attention to detail - Can perform QA on own work.
  • Initiative and driven to getting things done.
  • Good interpersonal and communication skills, commitment, results oriented, hardworking, eager to learn new technologies and undertake challenging tasks
  • Problem solving abilities
  • Excellent verbal and written communication skills
  • Experience working with a technical team
Required: Clearance
  • Secret

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!

Interested individuals should email their resume with salary expectations and with a cover letter to careers@sysplus.com or fax them to (301) 948-3918.