The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area is:
(a) Operational Support
(b) Software Support
(c) Network/Hardware Support
(d) Technical Support
(e) LAN/WAN/MAN
(f) Telecommunications (Data, Voice, Images, including Wireless)
(g) Help Desk/IT Assistance Hotline
(h) IT Service Management
(i) Network Management
(j) System Management
(k) Asset Management
(l) Electronic Software Distribution
(m) Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
(n) IT Maintenance
(o) Web Technology
(p) Client/Server Operations
(q) IT Training
(r) IT Operation and Maintenance Planning
(s) Server Consolidation
(t) Office Automation Software Support
(u) Organizational Change Management Support
(v) IT Logistics Support
The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPU's, PC-client/server, network-backbone-front end processors and all networks (MILNET, NIPRNET, SIPRNET).

2: Critical Infrastructure Protection and Information Assurance (Task Area 5)

The protection of critical infrastructure and assurance of agency information is evolving as the next great CIO focus area (with the passing of Y2K problems). Information assurance is defined here as those operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A non-exhaustive list of examples of the type of work to be performed under this task area is:
(a) Critical Infrastructure Asset Identification
(b) Information Assurance of Critical Infrastructure
(c) Risk Management (Vulnerability Assessment and Threat Identification)
(d) Critical Infrastructure Continuity and Contingency Planning
(e) Physical Infrastructure Protection
(f) Information Systems Security
(g) Information Assurance
(h) Emergency Preparedness
(i) Training and Awareness Programs
(j) Exercises and Simulation
(k) Disaster Recovery
(l) Security Certification and Accreditation
(m) Crypto Systems
(n) Record Management
(o) Public Key Infrastructure
(p) Electronic Messaging
(q) Digital Libraries
(r) Intelligent, Automated Data Collection and Analysis

3: Enterprise Resource Planning (ERP) (Task Area 7)

ERP is an integrated set of software applications used to control, monitor, and coordinate key business activities across an enterprise. ERP applications generally fall into the following categories: Financials, Human Resources, Supply Chain Management, Manufacturing, Projects, and Front Office. A non-exhaustive list of examples of the type of work to be performed under this task area is:
(a) Business Transformation (BT)
(b) IT Software Package Selection (PS)
(c) ERP Package Implementation
(d) Supply Chain Package Implementation
(e) Streamlined Package Implementation
(f) ERP IT Infrastructure
(g) ERP End User Training
(h) Networking Planning
(i) ERP Installation and Tuning
(j) Capacity Planning and Performance Load Testing