Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.
Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.
Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.
|
Position Title |
Help Desk End User Manager |
|
Position Type |
Full Time, Onsite |
|
Position Location |
Multiple metropolitan Washington DC locations and OCONOS locations. |
|
Tracking Code |
01078 |
|
Daily Responsibilities |
Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems. This position also fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems. Level IV performs more independent thinking, complex tasks with little to no supervision, and may be required to supervise. |
|
Required: Years of Experience (min) |
Eight (8) years of progressive experience demonstrating the required proficiency |
|
Required: Degree |
Master’s Degree OR BA/BS with 2 years of additional experience, OR HS/Ged with 6 years additional experience. IAT II: Commercial Certificates for DoD 8570.01-M certificate requirement CE: Professional (expert preferred) level certificate for supported technology as approved by the Government Task Manager, HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc.) |
|
Required: Experience |
Experience managing and directing activities of a large multi-disciplinary IT support groups. Experience developing complex Information Technology program plans to address needs and requirements, investigating and resolving problems, interfacing with other functional support |
|
Required: Clearance |
Secret Clearance |
