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Position Title
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System Administrator – Level II (1853) – NELLIS
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Position Type
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Full Time, Onsite
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Position Location
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Nellis AFB, NV
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Tracking Code
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01134
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Daily Responsibilities
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- Maintain, configure, and ensure security compliance for the operation of computer systems, servers and virtual environments.
- Install and upgrade computer components and software.
- Troubleshoot hardware and software errors by performing diagnostic testing.
- Document incidents and solutions appropriately.
- Perform backup operations and implement appropriate processes for data protection and disaster recovery.
- Incidents are resolved in a timely manner.
- Create standard operating procedures, maintenance guides, and knowledge base articles, as necessary to ensure proper documentation is established for the operational upkeep of the systems and applications.
- Assist architecture and engineering with evaluation, making recommendations and testing of infrastructure hardware and software products.
- Provide Support for management Enterprise tools.
- Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms
- Provide support of assigned DHA approved systems through troubleshooting and resolving hardware/software, and connectivity problems
- Maintain assigned systems including customization, configuration, installation, and testing
- Act as a knowledge expert for assigned DHA approved systems and distributed applications
- Collaborate with IT customers to ensure issues related to assigned systems are communicated appropriately
- Test DHA approved desktop images and validates all site components are operational with no negative impacts
- Perform all system backups and restoration operations in accordance with Federal Information Processing Standards (FIPS) or other DoW/Federal requirements
- Ensure there are processes in place to allow for regular and frequent communication with the GSC to allow for queue management, including resolution and closure of Tier 2 tickets, and escalation of tickets outside of Tier 2 based on evaluation and triage, as necessary.
- Professionally communicate with customers while being able to breakdown technical information for customers to understand
- Escalate complex technical issues to appropriate MHS-SHD assignment group
- Adhering to standard best practices to support configuration management using the DHA asset management system Defense Medical Logistics Standard Support (DMLSS) and MHS-SHD.
- Support formal configuration baselining processes as defined and managed by DHA Enterprise Configuration Managers for ensuring that hardware and software revisions are fully documented, to include functionality and interfaces with other systems/tools. As new releases of systems or other infrastructure changes are deployed, the Contractor shall assist with the establishment of new Configurable Items (CIs) and assist with providing for the complete traceability from one stage of production to the next.
- At the direction of the Government Task Manager, the Contractor shall use the Change Management (CM) module within the MHS-SHD to assist with the monitoring, maintenance, and enhancement efforts of CIs to ensure:
- All work product, to include systems, infrastructures, and services defined by the Government Task Manager as CIs and included in CMDB received or generated by a project or DHA Support Group or Agency are adequately documented, stored, and managed
- All changes and associated downtimes are documented and scheduled for release per local site requirements.
- Assist with all required equipment staging, burn-in, installation, testing and documentation. This shall include setup, systems, and integration testing and/or troubleshooting for all equipment purchased by or approved for use in network/systems areas supported at the Site and Support Locations.
- Provide oversight and management of administrative accounts within the DHA Site and Support Location’s OUs within mJAD. Services shall include Joint Directory Services and electronic messaging, AD services, PKI, SharePoint, and Endpoint Monitoring (EM). EM services utilize DHA approved end point software for software updates, patching, and reporting capabilities.
- Other duties as assigned.
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Required: Experience
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- 4 years of progressive experience demonstrating the required proficiency.
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Required: Degree
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- Bachelor’s degree and/or equivalency.
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Required: Certification
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Required: Clearance
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- No clearance needed. Applicant must obtain and maintain a favorable suitability adjudication.
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