Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Systems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.

Position Title

IT Service Desk Specialist – Level II

Position Type

Full Time, Onsite

Position Location

Pensacola, FL

Tracking Code

01150

Daily Responsibilities
  • Act as the primary point of contact for service desk operations, providing leadership and guidance to team members.
  • Collaborate with stakeholders to identify opportunities for process improvements and enhanced service delivery.
  • Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
  • Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Acts as the escalation path to resolve moderate to highly complex technical issues.
  • Specialized in certain aspects of technologies to assist the customer base.
  • Provides support for call overflow during peak time or reduced staff during off peak hours.

Required: Degree
  • Bachelor’s degree and/or equivalency.

Required: Experience
  • Four (4) years of progressive IT service desk experience, preferably in a federal government environment.
  • Demonstrated ability to lead and coordinate IT service delivery teams to meet performance objectives.
  • Proven expertise in resolving complex technical issues and ensuring operational continuity.
  • Strong communication and organizational skills to manage priorities and collaborate with stakeholders effectively.

Required: Certifications
  • IAT II
  • CE: Associate (professional preferred)

Required: Clearance
  • Security/background check

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!

Interested individuals should email their resume with salary expectations and with a cover letter to [email protected] .

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