Lead Business Analyst

• Provides vital monitoring and analysis of the eLearning program, ensuring quality and offering timely recommendations for improvements to products and processes.
• Monitors resource assignments and allocation across the program
• Serves as a vital link between business objectives and educational technology by supporting the team in several areas, which include but are not limited to: documenting and communicating results of completed work, providing data analysis, responding to data calls, evaluating current practices, researching current industry trends, and gathering requirements for future work.
• Analyzes the current state to help chart a path to the desired future state.
• Monitor the Business Analyst section for workload, recommend Business Analysts for projects based on skills and abilities, identify common issues among different projects, and propose new strategies as appropriate.
• Monitors eLearning programs and related analytics.
• Monitors product quality across the program and escalates concerns to ensure high-quality outcomes.
• Provides timely recommendations to government staff on course improvements and process improvements.
• Monitors resource assignments, utilization, and performance.
• Evaluates business processes and develops/implements improvement strategies.
• Stays up-to-date on the latest project process methodologies, educational solutions, and IT advancements to modernize processes and products.
• Applies web analytics to analyze student interactions in online learning activities.
• Conducts ad hoc analyses to investigate ongoing or operational issues.
• Conducts benchmarking studies and studies of industry trends.
• Gathers data from multiple sources, reconciles conflicts, and distills information to appropriate level.
• Gathers and analyzes requirements.
• Works with technical staff and stakeholders to align solutions to business requirements.
• Documents program activities and projects, maintains records of that information, and communicates those results in various forms (reports, data sheets, etc.) to support management needs.
• Communicates findings and insights to cross-functional team members and management.
• Gathers and reports critical information from meetings with various stakeholders.
• Analyzes resource usage and recommends allocations/adjustments to maintain cost efficiency.
• Prioritizes initiatives based on business needs and requirements and coordinates with government leadership.
• Manages projects, develops project plans, and monitors performance to ensure timely and cost-effective completion.
• Oversees a team of business analysts, monitoring work products and escalating concerns as appropriate.
• Recommends personnel for projects based on skills and abilities.
• Provides support to business analysts to facilitate tight timelines in a results-oriented environment and advises improvements to design using coaching and mentoring techniques.
• Acts as liaison between business analyst section and other technical staff, if necessary.
• Represents the section in planning meetings with government staff.
• Other duties as assigned.

• 5 years of experience in a business analysis or a related position.
• 10 years of experience in a role related to eLearning design and production.

• A bachelor’s degree in business or field related to technology-based learning. A bachelor’s degree is required to ensure the Lead Business Analyst holds basic technical knowledge, analysis, and problem-solving skills that are appropriate to the field.

• Minimum 5 years of experience in a business analysis or a related position.
• Minimum 10 years of experience in a role related to eLearning design and production.
• The position requires a wealth of technical knowledge and experience in how eLearning, mobile, and other digital learning products are developed, and in leveraging technology to meet business objectives.
• The position also requires the demonstrated leadership skills to monitor and coach other Business Analysts.
• Demonstrated experience with industry-standard data analysis software.
• Demonstrated experience with Learning Analytics--the educational application of web analytics to gather and analyze details of individual student interactions in online learning activities.
• Demonstrated experience with the full development life cycle of technology-based learning products.
• Knowledge of development tools, methodologies, and best practices for technology-based learning.
• Knowledge of SCORM and learning management systems.
• Demonstrated experience creating detailed reports and giving presentations.
• Demonstrated experience developing and leading teams.
• Demonstrated experience in gathering requirements, writing requirements, and documenting user stories.
• Demonstrated experience writing project proposals, cost-benefit analyses, and business cases.
• Demonstrated experience estimating the level of effort for technology-based learning projects.
• Demonstrated experience leading projects.
• Demonstrated experience tracking, analyzing, and reporting project & program costs, including but not limited to burn-down rates and estimates to completion.

Additional Experience

• Consulting experience.
• MBA or Master’s degree in a field related to technology-based learning.
• Demonstrated experience with Agile project management methodologies.
• Demonstrated experience in providing cost-benefit analyses for technology-based learning projects.
• Demonstrated understanding of Section 508 accessibility guidelines.

• Secret or Ability to obtain Secret Clearance.