Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.
Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.
Systems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.
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Position Title
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Cloud Service Desk Representative
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Position Type
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Full-time, Hybrid
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Position Location
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Washington, D.C.
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Tracking Code
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01156
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Daily Responsibilities
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- Support Service Desk engineering activities involving endpoint enrollment, identity access, device compliance, authentication, logging, and cloud-managed endpoint services.
- Support device registration, enrollment, provisioning, compliance monitoring, and lifecycle management for Windows, macOS, and mobile devices using Microsoft Intune, Windows Autopilot, JAMF, and approved enterprise tools.
- Support user registration, device-to-user association, access validation, group management, and identity-related support activities in accordance with established security policies and change-control procedures.
- Monitor endpoint compliance status, authentication activity, device enrollment, network access, and endpoint telemetry to help determine which users and devices are connected to the network and what activity is occurring.
- Support implementation and validation of conditional access, passwordless authentication, hardware-backed credentials, and device compliance controls for privileged and sensitive accounts where approved.
- Assist with deployment, testing, validation, documentation, and operational support of endpoint, identity, enrollment, logging, and compliance solutions introduced under the Agency program.
- Maintain operational documentation, knowledge articles, onboarding/offboarding checklists, enrollment troubleshooting procedures, and escalation paths to support operational continuity.
- Provide support for escalated Service Desk engineering issues involving enrollment, authentication, endpoint compliance, logging, telemetry, and access-related troubleshooting.
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Years of Experience
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- Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
- Six (6) years of experience performing engineering, not help desk, functions in enterprise environments.
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Degree and Certifications:
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Bachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience). Formal education requirements may be waived based on relevant professional experience.
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Requirements:
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- Experience administering Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and identity/access management capabilities.
- Experience supporting Microsoft Intune, Windows Autopilot, device enrollment, endpoint compliance management, and user provisioning processes.
- Experience troubleshooting user authentication, access management, cloud application connectivity, device compliance, and endpoint management issues within enterprise environments.
- Familiarity with conditional access, multifactor authentication, passwordless authentication, and zero-trust security concepts.
- Experience working within formal change management, configuration management, documentation, and IT service management processes.
- Experience using monitoring, ticketing, and reporting tools to track incidents, service requests, compliance status, and operational performance.
- Strong customer-service, communication, and technical documentation skills, with the ability to support both end users and technical engineering teams.
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Required: Clearance
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Top Secret (TS) security clearance
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