Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.
Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.
Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.
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Position Title
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Program Manager
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Position Type
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Full Time, Onsite
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Position Location
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National Capital Region (Must reside in DC/MD/VA)
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Tracking Code
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01094
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Daily Responsibilities
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- Provides overall program management of IT Tier 1, 2, and 3 Help Desk personnel and support operations for technology support services contract in accordance with agency technology service standards and ITIL best practices.
- Oversees a geographically distributed support team delivering services to government stakeholders nationwide.
- Ensures timely, responsive, and secure support aligned to defined service level agreements (SLAs).
- Works with client and with technical experts to ensure responsiveness to client needs.
- Manages day-to-day operations and surge readiness during special events, including agency transition periods, ensuring seamless IT continuity.
- Ensures the quality, timeliness, and efficiency of the work performed, resulting in process improvements and cost savings.
- Monitors program progress, risks, deliverables, metrics, and outcomes.
- Provides written status updates, reports, executive briefings, and documentation.
- Ensures policies and procedures are carried out based on industry best practices for project administration, execution, and tracking.
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Required: Degree/Certification
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- Bachelor’s degree or higher in a related field, or equivalent experience.
- Project Manager Professional (PMP) certification
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Preferred: Certification
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Required: Experience
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- At least eight (8) years of IT program management experience in a business enterprise or federal government environment.
- Proven ability to manage ITIL-based service delivery frameworks across Tier 1, 2, and 3, including integration with Service Desk operations and escalation procedures.
- Experience coordinating surge staffing and operational support during Congressional Transition cycles or similarly time-sensitive federal transitions.
- Proven track record of successfully delivering complex IT projects on time and within budget.
- Expert in developing IT roadmaps and strategies, performing risk management, and identifying and implementing program efficiencies.
- Excellent written and oral communication skills.
- Able to successfully interact with the client and be involved with client negotiations and with senior and executive management.
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Preferred: Experience
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- Experience supporting congressional offices, committees, or legislative IT/ITSM programs/projects.
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Required: Clearance
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- Security/background check
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