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Position Title

ServiceNow Designer

Position Type

Full Time, Remote

Position Location

Arlington, VA (Must reside in DC/MD/VA)

Tracking Code

01064

Daily Responsibilities
  • Apply detailed knowledge of ServiceNow and industry best practices to produce optimal to-be design solutions that meet the customer’s functional requirements and business processes, such as workflows, service requests, data flows, etc.
  • Apply Design Thinking concepts and techniques to produce frictionless, efficient, and user-friendly user interface/user experience (UI/UX) designs that employ the best-suited interface functions (e.g., drop-down lists, radio buttons, checkboxes, text-entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.
  • Use a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, site visits, business process decomposition, workflow analysis, and document analysis.
  • Create wireframes, design illustrations, process flow diagrams, graphics, functional and system documents, and similar documentation to illustrate the customer’s design requirements.
  • Maintain a thorough understanding of ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
  • Participate in all phases of the System Development Life Cycle (SDLC) as needed such as requirements and UI/UX testing.
  • May assist and sometimes lead test plan development and execution, especially UX/UI testing.
  • Collaborate with the technical team to implement designs that produce working solutions.
  • Participate in design and other reviews to ensure that all business functional, process, and system design requirements are met.
  • Build and maintain an effective working relationship with stakeholders,  customers, and team members that leads to the adoption of the best design solutions.

Required: Years of Experience (min)
  • At least four (4) years of experience as a User Interface (UI) Designer within ServiceNow
  • At least one (1) year of ServiceNow customization & development experience

Required: Degree
  • BS/BA degree in Computer Science, MIS, or related IT discipline
  • An additional four years of related professional experience can be substituted for a BS/BA degree

Desired: Certification

ServiceNow Micro-certification – Flow Designer

Required: Experience
  • Experience with UI Design and Process Flow Design within ServiceNow to produce required customer design solutions that meet functional requirements such as workflows, service requests data flows, etc.
  • Experience understanding and applying Design Thinking concepts and techniques to produce frictionless ServiceNow environment designs.
  • Experience with a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, workflow, and document analysis.
  • Demonstrated experience designing efficient and user-friendly user interface/user experience (UI/UX) designs that employ the most appropriate user interface functions (e.g., drop-down lists, radio buttons, checkboxes, text entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.
  • Experience creating wireframes, design illustrations, process flow diagrams, graphics, business, functional, and system documents, and similar documentation documenting customer requirements.
  • Deep understanding of the ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
  • Experience with System Development Life Cycle (SDLC) processes including client requirement analysis, system design, and UX testing.
  • Familiarity with ITIL/ITSM processes.
  • Experience building effective working relationships with stakeholders, customers, team members, and technical team members to facilitate the adoption of the best design solutions.
  • Technical aptitude to keep abreast of new ServiceNow features, functions, and capabilities.

Required: Clearance

Secret Clearance