Service Desk Technician

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.

Position Title Service Desk Technician
Position Type Full Time
Position Location Stuttgart Germany
Tracking Code 00786
Daily Responsibilities

We have an excellent opportunity for an experienced, self-directed, Service Desk Technician. This position is in support of a Department of US EUCOM which is located in Stuttgart, Germany.

  • Provide 24x7x365 support. Support systems, users and applications on a geographically dispersed Windows 10 Enterprise network.
  • Provide Event Management, Incident Management, Problem Management, and Request. Fulfillment, Change Management, and Change Evaluation support. Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor and Authentication support services.
  • Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone. Provide support to users in resolving problems using service desk center tools. Support e-mail, account creation and maintenance, standard desktop applications and above baseline COTS and GOTS applications.
  • Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. Ensure all actions are professionally and thoroughly documented within the ticketing system. Support configuration and support of multiple end user devices. Assist in the creation and maintenance of documentation and SOPs.
  • Successful candidate experience, attributes and abilities: excellent problem-solving and customer service skills. Extensive experience with desktop hardware, software applications, operating systems and network connectivity. Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The ability to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. Work in a dynamic, fast paced environment that requires team interaction and coordination of efforts. Experienced interfacing with both client managers and system users.
  • Excellent compensation and OCONUS benefits package!
Required: Years of Experience (min)
  • TESA eligible
  • BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 9 years of recent specialized experience
  • Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
  • DOD 8570 IAT 2 compliance.
Required Degree
  • BA/BS
Desired: Experience
  • ITIL v3 – Foundation
  • Automation using Microsoft PowerShell, VBScript, or batch files
  • Adaptable to changing circumstances and operational needs
  • Understanding of Department of Defense Military standards
  • Experience working with basic networking to include foundations of Cisco Routers and Switches
  • Experience with DoD IT security requirements
Required: Clearance
  • Secret

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!

Interested individuals should email their resume with salary expectations and with a cover letter to or fax them to (301) 948-3918.